• Part-time – typically Monday through Friday, 5 hours/day, 25 hours/week.
• Schedule - typically 8:30 am to 1:30 pm unless providing time-off coverage for other employees
• Occasionally required to work evenings and Saturday when providing time-off coverage for others
• Occasionally required to work weekday holidays to cover office needs for the Meals on Wheels program, which delivers on all weekday holidays. Will be paid for hours worked plus receive a paid floating holiday to be used at a later date.
• Location: In-person, Mason City, IA
• Wage: $16.00 to $18.00 per hour depending on qualifications; hourly non-exempt
• Paid time-off for holidays when the organization is closed
• Paid vacation time-off
• IPERS retirement plan

1. Job Summary

2. Duties and Responsibilities:

1. Administration;
   1. Answers phone and email
   2. Handles correspondence in a timely and professional manner
   3. Data entry and record keeping
   4. Filing physical and electronic documents
   5. Completes daily reporting and other tasks
   6. Ensures all paperwork, reports, memos, invoices, tabulations, letters, acknowledgements, etc. are completed and filed in a timely manner
   7. Occasionally runs errands to/from post office, CPA, meal delivery, etc.
   8. Acts in a professional manner reflecting the mission of The Community Kitchen and of Meals on Wheels of Mason Cit
   9. Maintains a peaceful environment in the office and facility
   10. Other clerical and administration tasks as directed

2. Financial
   1. Meals on Wheels
      1. Creates invoices and statements in QuickBooks
      2. Records payments from customers, MCOs, and other payors in QuickBooks and other professional software including Microsoft
      3. Communicates with customers, MCOs, and other payors regarding billing and/or payment issues
   2. Community Kitchen
      1. Records donations and other payments
      2. Creates thank you letters and other acknowledgments for donations
      3. Reviews invoices, donations, and deposits and prepares them for the contracted CPA

3. Scheduling
   1. Helps schedule volunteer groups and individuals by communicating with volunteers and preparing monthly and yearly volunteer calendar
   2. Confirms volunteer commitments via email, phone, and mail

Client Support:

1. Communication
   1. Communicates with clients for multiple programs via phone, email, etc.
   2. Keeps record of all client communication
   3. Acts in a professional manner

2. Client onboarding and updating
   1. Works with clients to sign them up for programs by answering questions and completing new client forms
   2. Updates existing client information as needed
   3. Enters client information into Management Information System, QuickBooks, Microsoft Office documents, and/or Google Workspace documents; ensuring accuracy of information

1. Provides time-off coverage and overflow duties for kitchen employees including the Kitchen Coordinator and Kitchen Lead
   1. Complies with Federal, State, and local rules and regulations regarding food safety and quality standards. 
   2. Demonstrates knowledge of food sanitation by correctly answering questions, completion of an approved food safety course, and by actions
   3. Prepare and serve the weekday lunch meal, the evening meal, and/or the Saturday lunch meal
   4. Oversees volunteers, which change for each meal service
   5. Adheres to all Community Kitchen Policy and Procedures including those related to:
      1. Food preparation and safety
      2. Cleanliness of facility
      3. Setup of kitchen and dining area
      4. Gleaning (food donations)
      5. Recycling and waste
      6. Cleanup and end-of-shift duties
      7. Security of facility
   6. Pick up, receive, store, and inventory perishable and nonperishable food items bought, donated, or gleaned for the Kitchen
   7. Adheres to all Personnel Policies and Procedures
   8. Acts in a professional manner reflecting the mission of The Community Kitchen
   9. Maintains a peaceful environment in the facility

1. Associate degree or equivalent education, or minimum of 2 years related work experience
2. Computer competency is required
3. Proficient in business-related technology including Microsoft Office and Google Workspace
4. Ability to work both independently, and in a team setting
5. Able to work with a minimum amount of supervision and guidance
6. Strong verbal and written communication skills are required
7. Attention to detail is required
8. Ability to work with interruptions while maintaining accuracy and completing tasks by deadlines
1. High degree of confidentiality is required. Must maintain confidentiality of client, financial, and agency information, and other information as instructed.
10. Excellent interpersonal skills are essential
11. Must be able to relate to and work effectively with a variety of groups, individuals, and clients with diverse needs
12. Must be able to interpret, follow, and train others in health and safety practices and procedures applicable to The Community Kitchen
13. Able to work with interruptions while maintaining food safety, and safety in the kitchen and facility
14. Must be able to stand for extended periods of time
15. Must be able to lift and carry 30 pounds frequently, and up to 50 pounds infrequently
16. Must be able to operate kitchen equipment such as stoves, slicers, dishwashers, mixers, etc., and explain proper operation and use to many different volunteers
17. Must be able to drive company van to pick up food donations
18. Certified, or able to pass food certification course (ServSafe), to assure compliance with federal and state regulations regarding health and safety guidelines

4. Special Requirements

1. Must possess a valid Iowa state driver’s license and own and operate a motor vehicle (car)
2. Must have a good driving record and be insurable to drive company vehicle

5. Work Environment:

1. While performing the duties of this job, the employee may be in contact with clients or members of the public who may be upset, distressed, confused, or experiencing difficult circumstances.
2. Tasks are regularly performed without exposure to adverse environmental conditions.
3. Work is normally performed in an office environment. Headaches, eyestrain, carpal tunnel and related occupations hazards associates with computer work reflect most common potential for injury.
4. The noise level in the work environment is usually moderate.
5. Exposure to hot surfaces, sharp utensils, kitchen equipment, wet or slippery floors, cleaning products, steam, food products, and temperature changes.

6. Pre-Employment

1. Applicant will be subject to post offer, pre-employment drug and physical testing, reference checks, as well as a criminal background check.